Terms & Conditions for SOP Magic
Last Updated: August 14, 2023
Welcome to SOP Magic! These Terms and Conditions ("Terms") govern your use of the sop-magic.com website (the "Service"), operated by SOP Magic ("us", "we", or "our").
Please read these Terms carefully before using our Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
1. Description of Service
SOP Magic provides an AI-powered tool to generate Standard Operating Procedures (SOPs) from text, audio, and video inputs. We offer different tiers of service, including a free plan and paid subscription plans ("Subscriptions") with enhanced features.
2. User Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
3. Subscriptions, Payments, and Refunds
Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis ("Billing Cycle").
All payments are handled by our merchant of record, Paddle.com. By making a purchase, you agree to Paddle's terms of service.
Refund Policy:
We want you to be satisfied with our Service. If you are a new subscriber, we offer a 14-day refund policy. To request a refund, you must contact us at sop.magic.customer@gmail.com within 14 days of your initial subscription purchase. Refunds are processed through our payment provider, Paddle, and are not guaranteed after the 14-day period. Refunds are only applicable to your first subscription with us and not for recurring subscription renewals. Upon processing a refund, your account will be downgraded to the free plan.
4. User-Generated Content and Uploads
You retain all ownership rights to the text, audio files, video files, and other content you upload or submit to the Service ("User Content"). You also retain ownership of the Standard Operating Procedures generated by the Service based on your input ("Generated Content").
By using the Service, you grant SOP Magic a worldwide, non-exclusive, royalty-free license to use, process, store, and display your User Content solely for the purpose of providing and improving the Service. We will treat your User Content as confidential information.
5. Acceptable Use
You agree not to use the Service:.
- In any way that violates any applicable national or international law or regulation.
- To upload or generate content that is unlawful, harmful, defamatory, obscene, or infringing on intellectual property rights.
- To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service.
6. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.
7. Limitation of Liability
In no event shall SOP Magic, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service. The AI-generated content is provided for informational purposes only and we make no warranties regarding its accuracy, completeness, or suitability for any purpose.
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of Ethiopia, without regard to its conflict of law provisions.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice prior to any new terms taking effect.
10. Contact Us
If you have any questions about these Terms, please contact us at sop.magic.customer@gmail.com.